Terms of Service

These Terms of Service govern your access to and use of fynorate.com, including your browsing of the website, purchase of products, submission of orders, use of customer service, and other interactions with the services provided by FYNORATE, LLC. By accessing this website, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service and the policies incorporated into them by reference.

1. Website Operator and Acceptance of Terms

fynorate.com is operated by FYNORATE, LLC. This website is a self-hosted online store built on WordPress and powered by WooCommerce. These Terms apply to all visitors, customers, account holders, purchasers, and other persons who access or use the website.

By using fynorate.com, you confirm that you have read, understood, and agreed to these Terms of Service. If you do not agree with these Terms, you should not use the website or place an order through it.

2. Eligibility to Use the Website

You may use this website and place an order only if you are legally capable of entering into a binding contract under the laws applicable to you. If you are under the age of legal majority in your jurisdiction, you may use the website only with the involvement or authorization of a parent, guardian, or other legally authorized adult where permitted by law.

You are responsible for ensuring that your use of the website and purchase of our products are lawful in your location.

3. Website Use

You may use fynorate.com only for lawful personal or commercial purchasing purposes. You must not use the website in any way that could damage, disable, interfere with, overload, disrupt, or compromise the operation or security of the website.

You must not attempt to gain unauthorized access to website systems, customer accounts, administrative areas, servers, payment systems, or other restricted technology associated with our website.

4. Product Information

We make reasonable efforts to provide accurate descriptions, images, specifications, dimensions, colors, materials, features, and other information relating to products offered through fynorate.com.

Because products may be viewed on different screens and devices, actual colors or appearance may vary slightly from digital images. Minor differences in packaging, manufacturing details, measurements, or appearance that do not materially affect the normal intended use of a product may not constitute a defect.

Customers should review the applicable product description before placing an order, particularly where the product is intended for a specific pet size, use, activity, or environment.

5. Pet Product Use and Customer Responsibility

Products sold through fynorate.com are intended to be used in accordance with their normal intended purpose and any instructions provided with the product.

Customers are responsible for determining whether a product is appropriate for their pet's size, age, behavior, health, strength, and intended use. Pet products should be inspected regularly for signs of wear, damage, loose components, or other conditions that could make continued use inappropriate.

Unless expressly stated otherwise, products sold through our website are not veterinary products and are not intended to diagnose, treat, cure, or prevent medical conditions.

6. Prices and Currency

Product prices are displayed on fynorate.com and may be changed from time to time without prior notice. The price applicable to an order will generally be the price displayed during checkout at the time the order is submitted.

Transactions are processed in Euro (EUR) unless otherwise specifically stated during checkout. Customers using accounts denominated in another currency may be subject to exchange rates or fees imposed by their bank, card issuer, or payment provider.

7. Orders and Order Acceptance

Submitting an order through fynorate.com constitutes an offer to purchase the products included in the order. Receiving an automated order confirmation does not necessarily mean that an order has been finally accepted or dispatched.

We reserve the right to review an order before fulfillment and may refuse or cancel an order where reasonably necessary, including where there is a pricing or inventory error, suspected fraud, payment failure, product unavailability, shipping restriction, or other legitimate operational reason.

If an order is cancelled by us after payment has been successfully collected, any applicable refund will be processed to the original payment method.

8. Payment

Available payment methods may include Visa, Mastercard, American Express, Discover, Maestro, PayPal, Apple Pay, and Google Pay, subject to availability during checkout.

Payments are processed using third-party payment service providers, including Stripe and PayPal. We do not store complete payment card numbers, CVV or CVC security codes, PayPal passwords, or other sensitive payment authentication credentials on our own servers.

Complete information regarding accepted payment methods, transaction processing, payment security, failed payments, disputes, and refunds is available in our Payment Policy.

9. Payment Authorization and Fraud Prevention

Orders may be subject to payment authorization, authentication, fraud screening, and other security checks before fulfillment.

We may delay, refuse, or cancel an order where a payment cannot be verified or where we reasonably believe that a transaction may be unauthorized, fraudulent, abusive, or otherwise inconsistent with normal purchasing activity.

Nothing in this section requires us to disclose confidential fraud detection methods, security controls, or internal risk assessment procedures.

10. Shipping and Delivery

Orders are shipped according to the delivery terms described in our Shipping Policy. Standard Shipping is available to eligible destinations, and delivery time may vary depending on the destination address, carrier, customs procedures, weather, local delivery conditions, and other circumstances.

Customers requiring expedited shipping may contact us, and where expedited service is available, additional charges may vary depending on the destination, parcel, and shipping service selected.

Full details regarding processing times, estimated delivery periods, tracking, signatures, damaged shipments, customs duties, undeliverable orders, and customer shipping responsibilities are provided in our Shipping Policy.

11. Delivery Addresses

Customers are responsible for providing complete and accurate billing and shipping information when placing an order.

If you discover an error in your delivery address, you should contact us at [email protected] as soon as possible. We may attempt to make a correction before shipment, but changes cannot be guaranteed after an order enters fulfillment or has been dispatched.

We are not responsible for delays or additional costs caused by inaccurate or incomplete information supplied by the customer, except where otherwise required by applicable law.

12. Customs, Duties and Taxes

Orders delivered within the United States are not subject to import customs duties charged to the customer as part of an international import process.

For deliveries outside the United States, customs duties, import taxes, VAT, brokerage charges, clearance fees, or similar destination charges may apply.

Unless otherwise expressly stated during checkout or required by applicable law, such international import charges are the responsibility of the customer. Additional customs and shipping information is available in our Shipping Policy.

13. Returns and Return Eligibility

Eligible products may generally be returned within 30 days from the confirmed delivery date, subject to the conditions and procedures set out in our return policy.

Because our website sells pet supplies, returned products may be subject to additional hygiene and condition requirements. Products showing pet hair, saliva, chewing, stains, odors, washing, excessive wear, or other clear evidence of use may not qualify for a standard return except where required by law or where the product was defective when received.

For complete return eligibility requirements, return instructions, shipping responsibilities, damaged item procedures, and exclusions, please review our Refund and Returns Policy.

14. Refunds

Where a refund is approved, it will normally be issued to the original payment method within 7 business days after the refund has been approved and processed by us.

Banks, card issuers, Stripe, PayPal, or other payment providers may require additional time before an issued refund appears in the customer's account.

Complete information regarding refund eligibility, refund timing, return inspection, return shipping costs, and payment reversals is provided in our Refund and Returns Policy.

15. Damaged, Missing or Incorrect Orders

Customers should inspect packages promptly after delivery. If an order arrives damaged, contains a damaged product, includes an incorrect item, or is missing an item, the customer should contact us at [email protected] within 48 hours of delivery.

We may request reasonable supporting evidence such as photographs of the product, shipping carton, packaging, shipping label, or damage so that we can investigate the issue with the carrier or fulfillment provider.

Further details are available in our Shipping Policy and Refund and Returns Policy.

16. Privacy and Personal Information

Our collection, use, protection, disclosure, and retention of personal information are governed by our Privacy Policy.

Information may be processed where necessary to operate the website, complete transactions, fulfill orders, provide customer support, prevent fraud, respond to payment disputes, comply with legal requirements, and protect the security of our business and customers.

For detailed information about WordPress and WooCommerce data processing, Stripe and PayPal, payment information, cookies, data retention, security practices, international transfers, and GDPR rights, please review our Privacy Policy.

17. Intellectual Property

Unless otherwise stated, the website design, original written content, product presentation, graphics, layout, logos, visual elements, and other content created for fynorate.com are owned by or lawfully used by FYNORATE, LLC and are protected by applicable intellectual property laws.

You may not reproduce, republish, distribute, sell, commercially exploit, or create unauthorized derivative works from protected website content without prior permission, except where such use is expressly permitted by applicable law.

18. Disclaimer and Limitation of Liability

We make reasonable efforts to maintain the accuracy, security, and availability of fynorate.com, but we do not guarantee that the website will always operate without interruption, delay, technical error, or temporary unavailability.

To the maximum extent permitted by applicable law, FYNORATE, LLC will not be liable for indirect, incidental, special, or consequential losses arising solely from website interruptions, third-party services, carrier delays, payment provider interruptions, or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted, including mandatory consumer rights or other protections established by applicable law.

19. Governing Law, Disputes and Court Proceedings

If a concern or dispute arises regarding an order, payment, refund, delivery, use of the website, or these Terms of Service, we encourage the customer to contact us first at [email protected] so that the matter can be reviewed and, where possible, resolved directly.

If a dispute cannot be resolved through reasonable communication between the parties, the dispute may be submitted to a court of competent jurisdiction. Legal disputes will ultimately be determined through the applicable court process where judicial resolution is required.

These Terms will be interpreted in accordance with applicable law and mandatory consumer protection rules. Nothing in these Terms removes any right a customer may have to bring a claim before a court that has mandatory jurisdiction under applicable law.

Where legally permitted, disputes relating to FYNORATE, LLC, fynorate.com, transactions made through the website, or these Terms shall be handled by the competent courts having jurisdiction in relation to 880 Montclair Rd, Ste 425, Birmingham, AL 35213, US.

20. Changes to These Terms and Contact Information

We may update these Terms of Service from time to time to reflect changes to our products, website functionality, WooCommerce configuration, payment providers, shipping procedures, policies, legal requirements, or business operations.

The updated Terms will become effective when published on fynorate.com, unless a later effective date is specifically stated or applicable law requires another procedure. Changes will not retroactively remove rights that have already arisen under applicable law.

These Terms should be read together with the policies referenced above:

Shipping Policy
Refund and Returns Policy
Payment Policy
Privacy Policy

If you have questions about these Terms of Service, please contact us:

Company: FYNORATE, LLC
Address: 880 Montclair Rd, Ste 425, Birmingham, AL 35213, US
Email: [email protected]
Phone: +1 (205) 548-0456
Website: fynorate.com