Privacy Policy

This Privacy Policy explains how FYNORATE, LLC collects, uses, stores, protects, and discloses personal information when you visit, interact with, or make a purchase through fynorate.com. It also explains the choices and rights that may be available to you regarding your personal information.

By using fynorate.com, submitting information through our website, creating an order, contacting us, or otherwise using our services, you acknowledge the practices described in this Privacy Policy. Where consent is required by applicable law, we will request consent before carrying out the relevant processing.

1. Website Operator and Platform

fynorate.com is operated by FYNORATE, LLC. This website is a self-hosted store built on WordPress and powered by WooCommerce.

WordPress provides the website content management framework, while WooCommerce provides e-commerce functionality including product pages, shopping cart functionality, checkout, order management, customer account features, and related store operations.

Because the website is self-hosted, FYNORATE, LLC is responsible for administering the website environment and implementing reasonable technical and organizational measures to protect personal information processed through our store.

2. Information We Collect

We may collect personal information that you voluntarily provide when placing an order, contacting us, using website forms, creating an account where available, requesting a return or refund, or otherwise interacting with our website.

This information may include your name, billing address, shipping address, email address, telephone number, order information, purchased products, correspondence, return information, and other information reasonably necessary to provide our services.

We may also automatically collect certain technical information when you use the website, such as IP address, browser type, device type, operating system, referring page, pages viewed, approximate geographic information, access times, and website interaction data.

3. Information Collected When You Place an Order

When you place an order through fynorate.com, we collect information necessary to process and fulfill the transaction. This may include your contact information, billing and delivery details, products ordered, quantities, order value, shipping selection, order status, and transaction status.

We use this information to confirm orders, arrange fulfillment and delivery, provide tracking information, communicate about an order, process returns and refunds, prevent fraud, provide customer support, and maintain appropriate transaction records.

Order information may also be used when reasonably necessary to investigate delivery problems, payment disputes, chargebacks, refund requests, fraud reports, or other issues relating to a transaction.

4. Payment Information and Third-Party Payment Providers

Payments made through our website are processed by authorized third-party payment service providers, including Stripe and PayPal. Depending on the payment method selected during checkout, payment information is submitted directly to or securely processed through the applicable payment provider.

FYNORATE, LLC does not store customers' full payment card numbers, CVV or CVC security codes, PayPal passwords, online banking credentials, or other sensitive payment authentication credentials on our own website servers.

Sensitive payment credentials are handled by the applicable third-party payment provider. We may retain limited transaction information necessary for legitimate business purposes, such as an order number, transaction reference or payment provider transaction ID, payment status, payment method category, refund status, amount, date, and related transaction records.

These limited transaction records are not complete payment credentials and are maintained only where reasonably necessary for order administration, accounting, refunds, fraud prevention, customer support, and payment dispute management.

5. Stripe and PayPal

Stripe and PayPal act as independent payment service providers for transactions processed through their systems. When you choose an applicable payment method, certain information may be transmitted directly to Stripe, PayPal, participating banks, card networks, wallet providers, or other financial institutions involved in completing the payment.

Their collection and handling of payment information are governed by their own privacy notices, security practices, contractual terms, and applicable financial regulations.

We may receive transaction confirmations, payment status information, transaction identifiers, fraud-related indicators, refund records, or dispute information from these providers where necessary to administer an order or respond to a payment-related matter.

6. How We Use Personal Information

We may use personal information to operate fynorate.com, process transactions, fulfill orders, arrange shipment, provide delivery updates, respond to customer inquiries, process returns and refunds, provide customer service, maintain records, improve website functionality, and protect our business and customers.

We may also use information to detect or prevent suspicious transactions, misuse, fraudulent activity, unauthorized access, security incidents, chargebacks, and other activity that may threaten the security or integrity of our website or payment processes.

We do not use personal information for purposes that are materially incompatible with the reason it was collected unless permitted or required by applicable law.

7. Legal Bases for Processing

Where applicable data protection law requires a legal basis for processing, we process personal information based on one or more lawful grounds.

These may include processing necessary to perform a contract with you, such as processing and delivering an order; compliance with legal obligations; our legitimate interests in operating and protecting our business; prevention of fraud; resolution of disputes; and consent where the law requires us to obtain it.

Where processing is based on consent, you may withdraw that consent at any time, subject to applicable legal limitations. Withdrawal of consent does not affect processing that was lawful before consent was withdrawn.

8. Shipping and Delivery Information

To fulfill orders, we may provide necessary customer information to shipping carriers, postal services, logistics providers, fulfillment partners, customs authorities, or other parties involved in delivering an order.

The information shared may include the recipient's name, shipping address, telephone number, email address where necessary, order reference, package information, and other information reasonably required to complete delivery.

For international shipments, information may also be provided to customs authorities or logistics providers where necessary for customs declarations, import processing, security screening, or delivery.

9. Returns, Refunds and Customer Support

If you contact us regarding a return, refund, damaged package, missing product, incorrect item, or other order issue, we may collect information reasonably necessary to investigate and resolve the matter.

This may include your order number, contact information, photographs, product information, shipping label information, correspondence, tracking details, return tracking information, and refund records.

Information relating to a damaged or incorrect shipment may also be shared with the applicable carrier, fulfillment provider, payment provider, or other relevant service provider where necessary to investigate the issue.

10. Payment Disputes and Chargebacks

If a transaction is disputed through Stripe, PayPal, a card issuer, bank, card network, or other payment provider, we may use and disclose information reasonably necessary to investigate and respond to the dispute.

Relevant evidence may include order confirmation, transaction date and amount, transaction identifier, billing information, shipping address, customer communications, order contents, fulfillment records, carrier information, tracking history, delivery confirmation, return requests, refund records, and other information directly related to the disputed transaction.

Such information may be submitted to Stripe, PayPal, card networks, issuing banks, acquiring banks, or other organizations involved in evaluating the dispute. We limit such disclosures to information reasonably relevant to verifying the transaction, demonstrating fulfillment, confirming a refund, preventing fraud, or responding to the specific claim.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Our website uses SSL/TLS encryption to help protect information transmitted between your browser and our website. Access to administrative systems is restricted to authorized persons who require access for legitimate operational purposes.

Where appropriate, we also use security controls such as strong authentication procedures, restricted administrative privileges, software and plugin updates, server-level security measures, malware monitoring, firewall protections, security logging, backup procedures, and vulnerability management practices.

12. Payment Security

Sensitive payment processing is handled through specialized third-party payment providers rather than being stored directly by FYNORATE, LLC.

Depending on the payment provider and payment method, security technologies and industry standards may include SSL/TLS encryption, tokenization, PCI-DSS compliant payment infrastructure, fraud monitoring, payment authentication, secure payment gateways, and 3D Secure authentication where supported or required.

Tokenization can replace sensitive card information with a non-sensitive transaction token so that our website does not need to store complete card credentials. Payment providers may also use automated risk analysis and authentication procedures to identify suspicious or unauthorized transactions.

13. Protection of Stored Information

We apply reasonable safeguards to personal information retained within our WordPress and WooCommerce environment. Administrative access is limited according to operational need and should only be provided to authorized personnel or service providers.

We take reasonable steps to maintain WordPress, WooCommerce, plugins, themes, hosting software, and other website components and to apply appropriate security updates when available.

We may use security monitoring, access logs, backups, firewall systems, anti-malware tools, login protections, and other security controls designed to reduce the risk of unauthorized access or compromise.

Although we take reasonable security measures, no internet transmission or electronic storage method can be guaranteed to be completely secure.

14. Cookies and Similar Technologies

fynorate.com may use cookies and similar technologies to operate essential website functions, remember preferences, maintain shopping cart information, support checkout, protect website security, understand website performance, and improve the customer experience.

Some cookies are necessary for WordPress, WooCommerce, checkout, shopping cart, account, fraud prevention, and security functionality. Other non-essential cookies may be used only where permitted by law or after consent where consent is legally required.

You may be able to control cookies through your browser settings or any cookie consent controls made available through our website. Blocking certain essential cookies may prevent shopping cart, checkout, login, or other website functions from operating correctly.

15. Service Providers and Data Sharing

We may share personal information with service providers where reasonably necessary to operate our business. These providers may include website hosting providers, WordPress or WooCommerce service providers, payment processors, fraud prevention providers, logistics companies, shipping carriers, email providers, customer support providers, analytics services, security providers, and professional advisers.

We do not disclose personal information to third parties merely for their independent use unless you have authorized the disclosure or it is otherwise permitted or required by applicable law.

Service providers are expected to process information only as necessary to provide their services and in accordance with applicable contractual and legal obligations.

16. Sale of Personal Information

We do not sell customers' sensitive payment credentials or use full payment card information for independent marketing purposes.

We do not receive or store full card numbers or CVV security codes from Stripe or PayPal for use in our own systems.

Where applicable privacy laws provide specific rights regarding the sale, sharing, or use of personal information for targeted advertising, eligible customers may contact us at [email protected] regarding those rights.

17. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.

Order and transaction records may be retained for approximately one year or longer where reasonably necessary for accounting, tax, legal compliance, fraud prevention, warranty matters, return and refund administration, payment disputes, chargebacks, or the establishment, exercise, or defense of legal claims.

Different categories of information may be subject to different retention periods. When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to legal, regulatory, accounting, fraud prevention, and dispute-resolution requirements.

18. European Union and European Economic Area – GDPR

If you are located in the European Union or European Economic Area, the General Data Protection Regulation (GDPR) may provide you with specific rights regarding your personal information.

Subject to applicable limitations and legal requirements, these rights may include the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion, request restriction of processing, object to certain processing, and request portability of certain information.

Where processing is based on consent, you may withdraw that consent. Where processing is based on legitimate interests, you may have the right to object to such processing in certain circumstances.

Some rights are not absolute. For example, we may need to retain transaction information when required for tax, accounting, fraud prevention, payment disputes, legal claims, or other legal obligations even after receiving a deletion request.

To exercise an applicable GDPR right, please contact us at [email protected]. We may request reasonable information necessary to verify your identity before responding to the request.

19. International Data Transfers

Because we operate an online store and use international payment, hosting, logistics, security, and technology providers, personal information may be processed or transferred in countries other than the country in which you live.

Where required by applicable law, we or our service providers may use recognized safeguards for international transfers, such as contractual protections, adequacy mechanisms, or other lawful transfer mechanisms.

Payment information submitted to Stripe, PayPal, banks, card networks, or other financial service providers may also be processed according to those providers' international infrastructure and privacy practices.

20. Children's Privacy

fynorate.com is intended for customers who are legally capable of purchasing products through an online store. Our services are not intentionally directed toward young children, and we do not knowingly seek to collect personal information from children in circumstances prohibited by applicable law.

If you believe that a child has submitted personal information to us without legally valid authorization, please contact us at [email protected] so that we can review the matter and take appropriate action where required.

21. Legal Requirements and Protection of Rights

We may disclose personal information where reasonably necessary to comply with applicable laws, regulations, court orders, subpoenas, lawful government requests, tax requirements, customs requirements, fraud investigations, or other legally binding obligations.

We may also process or disclose information where reasonably necessary to protect the rights, property, security, and legitimate interests of FYNORATE, LLC, our customers, our service providers, or others; investigate suspected fraud or unauthorized transactions; enforce applicable website terms; or establish, exercise, or defend legal claims.

Where reasonably possible, we seek to limit any such disclosure to information relevant to the legal, security, fraud-prevention, or dispute-resolution purpose involved.

22. Privacy Requests, Policy Updates and Contact Information

You may contact us to ask questions about this Privacy Policy, request information regarding our privacy practices, or exercise privacy rights available to you under applicable law.

We may update this Privacy Policy periodically to reflect changes in our website, WordPress or WooCommerce configuration, payment processing, service providers, security practices, legal requirements, or business operations. Any updated version will become effective when published on fynorate.com, unless applicable law requires otherwise.

For privacy-related questions or requests, please contact us using the following information:

Company: FYNORATE, LLC
Address: 880 Montclair Rd, Ste 425, Birmingham, AL 35213, US
Email: [email protected]
Phone: +1 (205) 548-0456
Website: fynorate.com