Shipping Policy

This Shipping Policy applies to orders placed through fynorate.com, operated by FYNORATE, LLC. We aim to provide customers with a clear, reliable, and transparent delivery process. Please review the information below before placing your order, as shipping times, delivery availability, customs requirements, and carrier procedures may vary depending on the destination address.

1. Order Processing Time

Orders are normally processed within 1–4 business days after payment has been successfully confirmed. Business days are Monday through Friday and exclude weekends and public holidays.

Processing time is separate from shipping and transit time. Orders placed during weekends, public holidays, periods of unusually high order volume, or other exceptional circumstances may begin processing on the next available business day.

Once an order has entered the fulfillment or shipping process, changes to the order or delivery address may no longer be possible.

2. Worldwide Standard Shipping

We provide Standard Shipping to eligible destinations worldwide. Our standard shipping charge is €3.99 per eligible order unless a different amount is specifically displayed during checkout.

We currently use one standard international shipping structure rather than separate shipping rates for individual countries or regions. The actual availability of delivery to a particular destination will be determined by the shipping options available during checkout.

Certain remote areas, restricted destinations, islands, military addresses, or locations that cannot be served by our available carriers may not be eligible for standard delivery. If we are unable to ship an order to the address provided, we will contact the customer using the contact information submitted with the order.

3. Standard Delivery Time

Standard Shipping may take up to approximately 30 days after the order has been dispatched. This is an estimated delivery period rather than a guaranteed delivery date.

Actual transit time may vary depending on the customer's delivery address, destination country or region, distance from the fulfillment location, carrier network, customs clearance, local postal services, weather conditions, public holidays, peak shipping periods, and other circumstances outside our reasonable control.

Some destinations may receive orders substantially earlier than 30 days, while remote or international destinations may require additional time. Any delivery estimate displayed on the website, checkout page, order confirmation, or tracking page should therefore be treated as an estimate only.

4. Expedited and Special Shipping Requests

Customers who require faster delivery may contact us at [email protected] before placing an order or as soon as possible after ordering to ask whether an expedited shipping option is available.

Expedited delivery is not automatically included with Standard Shipping. Availability, estimated delivery time, shipping carrier, and additional shipping cost will depend on the destination, package size, package weight, carrier availability, and the level of service requested.

Because expedited shipping costs vary by destination, we may provide a separate shipping quotation based on the customer's specific delivery location. Any additional charge must be agreed to and paid before the expedited shipping service can be arranged.

Requesting expedited shipping does not guarantee that an expedited service will be available for every destination or every order.

5. Shipment Confirmation and Tracking

Once an order has been shipped, available shipment or tracking information will normally be provided to the customer. Tracking information may require approximately 24–72 hours after dispatch to become active or show its first update in the carrier's tracking system.

Tracking updates are provided by the applicable shipping carrier. Temporary gaps between tracking scans do not necessarily mean that a shipment has stopped moving or has been lost, particularly for international shipments that may pass between multiple transportation or postal networks.

Customers are responsible for monitoring available tracking information and ensuring that someone is able to receive the package when required.

6. Delivery Address and Customer Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout, including the recipient's name, street address, apartment or unit number where applicable, city, state or province, postal code, country, and any other information required for successful delivery.

Please review your shipping information carefully before submitting an order. If an incorrect or incomplete address is provided, contact us at [email protected] as soon as possible. We will attempt to assist if the order has not yet been shipped, but we cannot guarantee that an address can be changed after fulfillment has begun.

If a shipment is delayed, returned, refused, or deemed undeliverable because the customer supplied an incorrect or incomplete address, failed to collect the package, refused delivery, or otherwise prevented successful delivery, additional shipping costs may apply before the order can be shipped again.

7. Delivery, Signature and Proof of Receipt

Depending on the destination, shipment value, carrier, or delivery service used, a package may require a signature or other confirmation of delivery. Where signature confirmation is required, the customer or another authorized person at the delivery address may need to sign for the shipment.

A shipment may be considered delivered when the carrier's tracking information shows that it has been delivered to the address provided by the customer, handed to the recipient or another authorized person, placed in a designated safe location, delivered to a mailbox or parcel facility, or otherwise completed in accordance with the carrier's normal delivery procedures.

Customers should inspect the delivery location, mailbox, reception area, building management office, parcel locker, household members, and any available carrier delivery details if tracking shows a package as delivered but it cannot immediately be located.

8. Damaged, Missing or Incorrect Packages

Please inspect your package and products promptly after delivery. If the package arrives visibly damaged, the products have been damaged during transportation, items are missing from the shipment, or you receive an incorrect product, please contact us at [email protected] within 48 hours of delivery.

When contacting us, please provide your order number, a description of the issue, and clear photographs of the shipping package, shipping label, damaged packaging, damaged product, or incorrect product where applicable. This information may be required for us to investigate the issue with the applicable carrier or fulfillment provider.

Please retain the original product, packaging, shipping box, labels, and other relevant materials until the investigation has been completed. Disposing of these materials before the issue is reviewed may affect our ability to verify transportation damage or submit a carrier claim.

Where the issue is confirmed, we will review the appropriate solution in accordance with the circumstances of the order and our applicable policies.

9. Delayed, Lost and Undeliverable Shipments

International shipments may occasionally experience delays due to customs inspection, carrier congestion, transportation disruptions, severe weather, public holidays, local postal delays, security inspections, incorrect address information, or other circumstances beyond our reasonable control.

A delay beyond the original delivery estimate does not automatically mean that a shipment has been lost. If tracking has not updated for an extended period or the package has not arrived after the expected delivery period, please contact us at [email protected] so that we can review the available shipment information.

Where appropriate, we may contact or submit an inquiry to the carrier. Carrier investigations may require additional processing time, particularly for international shipments.

If a package is returned to us because it was refused, unclaimed, undeliverable, or sent to an incorrect address supplied by the customer, we will review the available options with the customer. Additional shipping charges may apply if reshipment is requested.

10. Customs Duties, Import Taxes and International Charges

Orders delivered within the United States are not subject to import customs duties charged to the customer as part of an international import process.

For deliveries outside the United States, the destination country or region may impose customs duties, import taxes, VAT, brokerage fees, clearance charges, handling fees, or other government or carrier charges when the shipment enters the destination.

Unless expressly stated otherwise during checkout or required by applicable law, any customs duties, import taxes, brokerage charges, or similar fees imposed outside the United States are the responsibility of the customer and are not included in our Standard Shipping charge.

Customs rules, thresholds, tax rates, and clearance procedures vary by country and may change without notice. FYNORATE, LLC does not control charges imposed by foreign customs authorities, governments, shipping carriers, or local delivery providers.

Customers are responsible for ensuring that products ordered through fynorate.com can legally be imported into their destination and for providing any information that may reasonably be required for customs clearance. Refusing to pay applicable customs or import charges may result in the shipment being delayed, refused, abandoned, destroyed, or returned.

If you have questions about shipping before placing an order, please contact us using the information below:

Company: FYNORATE, LLC
Address: 880 Montclair Rd, Ste 425, Birmingham, AL 35213, US
Email: [email protected]
Phone: +1 (205) 548-0456
Website: fynorate.com