Return & Refund Policy

This Return & Refund Policy applies to purchases made through fynorate.com, operated by FYNORATE, LLC. We want customers to have a clear and transparent understanding of our return and refund procedures before making a purchase. Because our website sells pet supplies and related everyday pet products, returned merchandise must meet the conditions described below to protect product quality, hygiene, and the interests of all customers.

1. Return Period

Customers may request a return within 30 days from the confirmed delivery date shown by the applicable shipping carrier. Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.

The return period begins on the date the carrier records the shipment as successfully delivered, rather than the date the order was placed or dispatched.

If you wish to request a return, please contact us at [email protected] before sending any product back. Products returned without prior authorization may experience delays in processing or may not be accepted.

2. Return Eligibility and Product Condition

To qualify for a standard return, the product must generally be returned in substantially the same condition in which it was received. Where applicable, the product should be unused, unwashed, undamaged, and returned with its original packaging, labels, accessories, manuals, components, and other items included with the original shipment.

Because our products are intended for use by pets, we may be unable to accept a return where the product shows clear signs of use or contamination. This may include, but is not limited to, visible pet hair, saliva, chewing marks, scratches caused by use, stains, strong odors, washing, excessive wear, or damage caused after delivery.

A product that has only been reasonably inspected to determine its nature, characteristics, size, or suitability may still be reviewed for return, provided that it remains in a condition that allows it to be resold where permitted by applicable law.

Products that are damaged through misuse, improper care, modification, accidental damage, or normal wear and tear after delivery are not considered defective products for the purpose of this policy.

3. How to Request a Return

To request a return, please contact us at [email protected] and provide your order number, the name or description of the product you wish to return, the reason for the return, and any relevant photographs if the request relates to damage, defects, missing items, or an incorrect product.

After reviewing your request, we will provide return instructions where the return is approved. The instructions may include the applicable return address and other information required to identify and process the returned package.

Please do not send returned merchandise to 880 Montclair Rd, Ste 425, Birmingham, AL 35213, US unless we specifically instruct you to do so. The correct return location may differ from our general business or contact address.

Customers should retain their shipping receipt and return tracking information until the return and any applicable refund have been fully completed. We cannot confirm receipt of a return that cannot be reasonably traced or identified.

4. Return Shipping Costs

For returns made because the customer changed their mind, ordered the wrong item, selected an unsuitable size or style, or otherwise no longer wants the product, the customer is generally responsible for the cost of return shipping unless otherwise required by applicable law.

Original shipping charges are generally non-refundable where an order was correctly fulfilled and delivered, unless otherwise required by law.

If we confirm that the product was damaged in transit, materially defective when received, incorrectly supplied, or missing due to an error attributable to us, we will review the appropriate return or replacement arrangement and may cover reasonable return shipping costs where applicable.

We recommend using a trackable shipping service for returns. Customers are responsible for ensuring that a return package is adequately packed and reaches the return location safely when the return shipping responsibility belongs to the customer.

5. Damaged, Defective, Missing or Incorrect Items

Please inspect your order promptly after delivery. If the package or product arrives damaged, an item is missing, the wrong product was delivered, or you believe the product was defective upon arrival, please contact us at [email protected] within 48 hours of delivery.

Please include your order number and clear photographs showing the product, packaging, shipping label, damage, defect, or incorrect item where applicable. These materials may be necessary for us to verify the issue and, where necessary, submit a claim or investigation request to the shipping carrier or fulfillment provider.

Customers should keep the product, original packaging, shipping carton, labels, and related materials until the issue has been reviewed. Discarding these materials before an investigation is completed may limit our ability to verify shipping damage or other fulfillment issues.

Where the issue is confirmed, we may offer an appropriate remedy such as a replacement, refund, or other reasonable resolution depending on the circumstances of the order and applicable law.

6. Return Inspection and Refund Approval

After a returned product is received, we may inspect it to confirm that the returned item matches the original order and satisfies the return conditions described in this policy.

The inspection may consider the condition of the product, packaging, accessories, labels, signs of pet use, contamination, damage, missing parts, and whether the returned product corresponds to the item originally purchased.

If the return is approved, we will notify the customer and begin processing the applicable refund. If the product does not satisfy the return conditions, we may decline the refund or contact the customer for additional information, subject to applicable consumer protection law.

The amount refunded will generally correspond to the amount paid for the approved returned product, subject to any non-refundable shipping charges or other deductions permitted by this policy and applicable law.

7. Refund Method and Processing Time

Approved refunds will normally be issued to the original payment method within 7 business days after the refund has been approved and processed by us.

Payments made through Visa, Mastercard, American Express, Discover, Maestro, Apple Pay, Google Pay, PayPal, or other available payment methods will normally be refunded through the same original payment channel wherever technically possible.

Payments processed through Stripe or PayPal may require additional time after we submit the refund before the funds appear in the customer's account. The final posting time depends on the customer's bank, card issuer, PayPal account, payment provider, or financial institution and is outside our direct control.

Once a refund has been submitted by us, customers may contact their bank or payment provider if the refund does not appear within the expected posting period.

8. Payment Disputes, Chargebacks and Transaction Records

If you believe that an order has been charged incorrectly, refunded incorrectly, not received, duplicated, or otherwise contains a payment-related problem, please contact us at [email protected] so that we can investigate and attempt to resolve the issue.

We maintain transaction and fulfillment records that may include order confirmations, payment status, customer communications, shipping information, tracking records, delivery confirmation, return requests, return tracking, refund records, and other information relevant to the transaction.

If a payment dispute or chargeback is submitted through Stripe, PayPal, a card issuer, or another payment provider, we may provide relevant transaction records and supporting evidence to the applicable payment provider in order to respond to the dispute. This may include evidence that an order was placed, processed, shipped, delivered, refunded, or otherwise handled in accordance with the policies presented on fynorate.com.

Submitting a payment dispute does not automatically establish that a charge was unauthorized or that a refund is due. Each dispute is reviewed by the applicable payment provider or financial institution according to its own procedures and applicable law.

Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted under applicable law.

For questions regarding a return or refund, please contact us using the information below:

Company: FYNORATE, LLC
Address: 880 Montclair Rd, Ste 425, Birmingham, AL 35213, US
Email: [email protected]
Phone: +1 (205) 548-0456
Website: fynorate.com